Returns & Exchanges
At Lila, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel in its original condition. If your new fashion find isn't quite right, we are here to help you find the perfect fit or provide a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals are still intact.
Label and Ship
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing